Tele-Sales & Customer Service - STARTUP WORKSHOPS
Mehr Kunden. Mehr Umsatz.nVertrauensvolle Geschäftsbeziehungen. Spaß im Sales. nBekomme Dich und Deine Kunden "in den Griff".nSpare Zeit und Nerven.
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Tele-Sales & Customer Service

What is the workshop about?

No matter if you pick up the phone, get a call or just do key account management. You are selling your company and your product time and time again. With this workshop we show you the best tips and tricks for sales over the phone.

I dearly recommend Andre as a coach. It was a great experience to work with him at eye level. We reached professional outcomes quickly and easily.
  • You make more contacts and get more customers, which leads to more profit
  • You know how to build a stable and trustful business relationship right from the beginning
  • You sell your product and company in a more authentic, confident and flexible way
  • You motivate yourself without effort by getting rid of sales habits that hinder you so that you can start having fun while selling your products
  • You manage yourself and the customers better
  • You don’t loose your temper and time with ‚hard customers‘

Who is the target group?

  • Founders
  • Freelancer
  • Managers
  • Sales staff
  • Customer service call center
  • Administrative office

This workshops will help your sales staff in the early stages of the company bus also in their daily work routine

What is the content of the workshop?

It depends on what you need. We develop a personal content that fits your situation. The workshop can contain the following topics:

  • Call pitch: How do I approach my customers? How do I guide customers through a service call?
  • Call preparation: How do I prepare for a call and how do I record it later?
  • Basic sales skills: What do my customers need and want? What is my USP? Why should they buy from me?
  • Combat objection and excuses: How can I avert excuses? How can I avoid objections?
  • First contact: How do I get to the person I want to speak with?
  • Goal of acquisition: What do I want to achieve? Who is my target group?
  • Basics of effective communication: How can I communicate so that I’ll get what I want?
  • Inspire on the phone: How can I be more charismatic?
  • Tonality and intonation: What effect does my voice have on people and how can I improve that effect?
  • Exercise: Exercise in an experimental surrounding

All workshops are hands-on. After a short theoretical introduction, we will start with practical work in groups or individually. This way, we make sure you can immediately put all your gained knowledge into practice.